Tuesday, July 22, 2025
Belfius uses Microsoft Azure Machine Learning to help detect fraud and money laundering
When Belfius, a prominent Belgian bank, started using AI and Machine Learning in operations, they struggled to synergize results for monitoring potential illegal activity. What did they do? Read this insightful customer story showing how by using Azure Machine Learning, Azure Synapse Analytics and Azure Databricks Belfius improved development time, increased efficiency and gained reliability.
Copilot in Customer Service
The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs.
can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.
Analytics Lessons Learned: How five companies increased data value with unified analytics solutions
Even when well along on the journey to digital transformation, many organizations are still unable to extract timely and accurate insights from their data. How do they get back on the right track? Read this eBook about how unified cloud analytics help IT teams uncover new insights and explore data in a scalable, secure and timely manner.
Monday, July 21, 2025
Del Monte Foods improves system uptime by 99.99%, saves 57% on infrastructure, and reduces security risk by 50%
When leadership at Del Monte Foods Inc. saw that their existing cloud infrastructure was leading to higher maintenance costs, limited scalability and performance bottlenecks, the company turned to Microsoft Azure as a solution. Read this revealing customer story highlighting how Del Monte reduced infrastructure costs and increased system uptime with the help of Azure and the Microsoft Defender security stack.
How AI Can Empower Customer Service Agents
Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure.
Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
Tuesday, July 15, 2025
Belfius uses Microsoft Azure Machine Learning to help detect fraud and money laundering
When Belfius, a prominent Belgian bank, started using AI and Machine Learning in operations, they struggled to synergize results for monitoring potential illegal activity. What did they do? Read this insightful customer story showing how by using Azure Machine Learning, Azure Synapse Analytics and Azure Databricks Belfius improved development time, increased efficiency and gained reliability.
Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)
In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft" to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
Microsoft named a Leader in 2023 Gartner Magic Quadrant for Strategic Cloud Platform Services
In today's rapidly changing tech environment, being recognized by an organization as prestigious as Gartner® calls for a celebration. Read this inspiring blog about how Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services. The report showed that Microsoft had gone furthest in Completeness of Vision.
Monday, July 14, 2025
What is machine learning?
Processing mathematical models of data to help a computer learn without direct instruction is how machine learning (ML) is defined. However, as you probably know already, there's so much more to ML. See this instructive website by Microsoft Azure explaining how ML works to solve problems, how it's used in modern industry and how ML learning algorithms are developed.
How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service
In this week's customer story you will discover how Dynamics 365 Customer Service with Copilot integration transforms customer service reps into 'super agents'. You will learn the details of how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
Canopius enables data & AI innovation by building a strong foundation with Azure
What happens when a worldwide leader in insurance finds that its technology infrastructure is slowing down and preventing future innovation? Find out in this perceptive customer story about how Canopius migrated from dual data centers to the more agile, cost-effective environment of Microsoft Azure.
Tuesday, July 8, 2025
What is Microsoft Copilot for Azure
Gain new insights, discover more benefits of the cloud, and orchestrate across both cloud and edge with the new Microsoft Copilot for Azure. Read this informational blog outlining what this innovative solution can do for your organization and it includes a link to give you a free preview.
Microsoft named a Leader in 2023 Gartner Magic Quadrant for Strategic Cloud Platform Services
In today's rapidly changing tech environment, being recognized by an organization as prestigious as Gartner® calls for a celebration. Read this inspiring blog about how Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services. The report showed that Microsoft had gone furthest in Completeness of Vision.
Copilot in Dynamics 365 Customer Service
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how ERP Consulting, LLC can help put the power of generative AI to work for your customer service team.
Monday, July 7, 2025
Canopius enables data & AI innovation by building a strong foundation with Azure
What happens when a worldwide leader in insurance finds that its technology infrastructure is slowing down and preventing future innovation? Find out in this perceptive customer story about how Canopius migrated from dual data centers to the more agile, cost-effective environment of Microsoft Azure.
Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction.
This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It's truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out.
Read on and let us help you transform your service delivery.
Tuesday, July 1, 2025
What is Microsoft Copilot for Azure
Gain new insights, discover more benefits of the cloud, and orchestrate across both cloud and edge with the new Microsoft Copilot for Azure. Read this informational blog outlining what this innovative solution can do for your organization and it includes a link to give you a free preview.
Monday, May 19, 2025
Siemens Teamcenter and Microsoft Azure solve the tough challenges with a modern PLM
Deployed on Azure, Siemens offers customers full visibility up and down the product lifecycle from planning to manufacturing to purchasing. Read their story for an in-depth discussion of how Siemens Teamcenter and Microsoft Azure AI are giving customers an edge over the competition, and enabling new, better products to roll out around the world. Contact ERP Consulting, LLC to future proof your PLM with Microsoft AI technology.
Transform the way sellers work with Microsoft Sales Copilot
See how Microsoft Sales Copilot can help your sales team increase productivity and personalize customer interactions in whatever Microsoft application they use. Microsoft Sales Copilot works with Dynamics 365 Sales or in collaboration apps like Microsoft Outlook or Teams. Find out what Copilot can do for your sales in this video. 👇
Monday, May 12, 2025
What is machine learning?
Processing mathematical models of data to help a computer learn without direct instruction is how machine learning (ML) is defined. However, as you probably know already, there's so much more to ML. See this instructive website by Microsoft Azure explaining how ML works to solve problems, how it's used in modern industry and how ML learning algorithms are developed.
Tuesday, May 6, 2025
Microsoft named a Leader in 2023 Gartner Magic Quadrant for Strategic Cloud Platform Services
In today's rapidly changing tech environment, being recognized by an organization as prestigious as Gartner® calls for a celebration. Read this inspiring blog about how Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services. The report showed that Microsoft had gone furthest in Completeness of Vision.
Monday, May 5, 2025
Top 5 reasons to migrate to Azure VMware Solution
There are a lot of good reasons to migrate your VMware workloads from your datacenter to Azure with Azure VMware Solution (AVS).
Get this infographic to see the top 5 reasons we think AVS is the optimal route to the cloud, and get in touch with ERP Consulting, LLC to see how we can help.
Monday, April 28, 2025
Build your own copilot with Azure AI Studio
Copilots are quickly becoming known as a unique AI category that gives businesses the opportunity to get products and services quickly to market. Watch this informative video about how your organization can build custom copilots using Azure AI Studio, the platform where you can confidently apply the latest state- of-the-art and open-source models.
Tuesday, March 4, 2025
Has your organization considered a low-code approach to building a chatbot to improve efficiency and streamline customer service ops? We'd love to hear about your experience! #NextGenAI
Has your organization considered a low-code approach to building a chatbot to improve efficiency and streamline customer service ops? We'd love to hear about your experience!
#NextGenAI
Monday, February 24, 2025
INSPIRE Environmental uses Azure AI to improve efficiency and streamline data analysis to meet the pace of offshore wind development
NSPIRE Environmental (INSPIRE), is a Venterra Group company dedicated to monitoring seafloor health. Labor-intensive data collection and analysis was impacting the quality of their data and jeopardizing their long-standing reputation for delivering timely and reliable results.
Read their story for details on how INSPIRE used Microsoft Azure AI solutions to analyze complex ocean data more quickly and efficiently, lower costs and reduce turnaround times for clients.
Contact ERP Consulting, LLC for more information on how Azure AI can streamline your transformation to the cloud.
Monday, February 17, 2025
AI in a Minute: Responsible AI
Every Generative AI conversation should be a responsible AI conversation. Hear what responsible AI is about and how to start walking the talk. This is how Az...
Monday, February 10, 2025
Alabama Appellate Courts System transforms and modernizes judicial operations with Azure.
"In the words of Blake T. Lunsford, Director of Information Technology at Alabama Appellate Courts System (AACS) their "technology infrastructure was functional but lagging behind modern standards...and faced limitations in terms of system integration, scalability, and security capabilities."
Microsoft empowered Lunsford's AACS IT team to modernize a new case management system while also upgrading to Windows 11 Enterprise and Microsoft 365 Government.
Great story. Check it out.
Ready to modernize your IT infrastructure? Let ERP Consulting, LLC help you get started.
Monday, February 3, 2025
Finance in the fast lane
With over MYR81 billion in assets under administration, Malaysia-based AHAM Capital serves a diverse client base that includes corporates, institutions, pension funds, and high net-worth individuals.
Read this customer story for details about how AHAM, with the help of Azure API Management boldly embraced digitization by shifting its operations to the Microsoft Azure cloud, transformed its total operation and digitized 75% of all transactions in just eight months.
Ready to make the move to MS Azure Cloud? MS Cloud techspert ERP Consulting, LLC can get you started.
Monday, January 27, 2025
Strike a Strategic Inventory Balance
Demand driven material requirements planning (DDMRP) is the next evolution in materials requirements planning. DDMRP is also the latest feature in Microsoft Dynamics 365 Supply Chain Management. Learn more about DDMRP and Microsoft Dynamics 365 in this Microsoft blog article.
Embracing AI Transformation
Read this blog post for a discussion of four areas of opportunity for organizations like yours to empower AI Transformation, and learn what strategies MS customers from Bayer to Walmart are doing to maximize business outcomes.
Contact ERP Consulting, LLC for assistance in driving your AI transformation in the Microsoft Azure Cloud.
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