Monday, September 1, 2025
Commercial Bank of Dubai: innovating a future proof banking platform with Microsoft Azure
A rising financial services company in the Middle East quadrupled its client base in four years and needed to upgrade its banking platform. Read about how the Commercial Bank of Dubai relied on Microsoft Azure to upgrade its application infrastructure, improve transaction security and speed and became so customer friendly that a user could open an account in just two minutes using its award-winning mobile banking platform. If you'd like to see what Microsoft Azure can do for your organization, contact ERP Consulting, LLC today for a complimentary demo.
Canopius enables data & AI innovation by building a strong foundation with Azure
What happens when a worldwide leader in insurance finds that its technology infrastructure is slowing down and preventing future innovation? Find out in this perceptive customer story about how Canopius migrated from dual data centers to the more agile, cost-effective environment of Microsoft Azure.
Monday, August 25, 2025
CARIAD creates a service platform for Volkswagen Group vehicles with Azure and AKS
Today's autos are increasingly reliant on software to meet consumer needs for connectivity, automation and personalization. Take a look at this customer story to see how CARIAD, a subsidiary of the Volkswagen Group, collaborated with Microsoft using Azure and Azure Kubernetes Service to power and accelerate the development and service of vehicle software for Volkswagen's brands.
Total Economic Impact of Dynamics 365 Customer Service
"The Total Economic Impact of Dynamics 365 Customer Service" report from Forrester Consulting examines the potential return on investment of Microsoft Dynamics 365 Customer Service. This infographic summarizes the findings from that study. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.
View: Total Economic Impact of Dynamics 365 Customer Service
The Microsoft Intelligent Data Platform — Unleash your data and accelerate your transformation
There's a strong need for a cloud solution capable of solving data fragmentation problems of the past and present. Find out why the Microsoft Intelligent Data Platform is the best answer in this informative blog pointing out how it can easily manage spikes in data, new workloads and the challenges of emerging technologies.
Monday, August 18, 2025
The Total Economic Impact of Microsoft Azure AI
What's the financial impact of using a comprehensive AI solution? If you've wondered about this, read this Forrester analyst report in which six decision makers at five customer organizations were interviewed regarding their experience with Microsoft Azure AI and how it benefited the bottom line.
Nagel-Group uses Azure OpenAI Service to help employees find information
A successful multinational company needs to ensure its workforce can quickly access the information and know-how that will serve their clients' needs. Find out how Nagel-Group managed this issue using an innovative solution based on Azure OpenAI Service to save time and assist their teams with useful, high-quality answers.
Microsoft Guided Tours
Watch this interactive tour of MS Dynamics 365 Contact Center for a step-by step look at how Dynamics 365 enabled a modern outdoor apparel company to deliver frictionless experiences across channels, reduce call volume and hold times with intelligent chatbots and voicebots, and empower agents to deliver great service where a human touch is required. With a single view of truth across data and support channels, your contact center leaders will gain powerful insights that help drive efficiency at scale and reduce unnecessary costs. Reach out to to begin reimagining your customer service operations.
Paytronix migrates 250 million unique customer profiles to Microsoft Azure within two hours
A major provider of customized digital experiences for restaurant and convenience store guests was exploring the expansion of its services into global markets when it realized it needed a scalable platform that would grow with them. Read this illuminating customer story showing how Paytronix migrated to Microsoft Azure and has seen their platform become faster, more secure and cost efficient.
Monday, August 11, 2025
Microsoft is a leader in the 2023 IDC MarketScape for AI Governance Platforms
There are many AI governance platforms in the marketplace, but only one has been recognized as a Leader in the inaugural IDC MarketScape Worldwide AI Governance Platforms 2023 Vendor Assessment. See why Microsoft was granted this honor in this blog post showing why organizations choose it to scale their AI innovations with confidence.
Reimagining the customer experience with the power of AI
In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.
Develop AI applications safely & innovate with confidence using Microsoft Azure Responsible AI tools
With the right solution, your organization can scale AI with confidence and turn responsible AI into a competitive advantage. Watch this instructive video outlining how Microsoft Azure AI tools are built with six responsible AI principles designed to help you safely build the next generation of applications for responsible AI.
Tuesday, August 5, 2025
Microsoft is a leader in the 2023 IDC MarketScape for AI Governance Platforms
There are many AI governance platforms in the marketplace, but only one has been recognized as a Leader in the inaugural IDC MarketScape Worldwide AI Governance Platforms 2023 Vendor Assessment. See why Microsoft was granted this honor in this blog post showing why organizations choose it to scale their AI innovations with confidence.
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot.
Monday, August 4, 2025
Introducing modern data governance for the era of AI
Today, we are excited to announce a reimagined data governance experience within Microsoft Purview, available in preview April 8, 2024. Learn more.
Develop AI applications safely & innovate with confidence using Microsoft Azure Responsible AI tools
With the right solution, your organization can scale AI with confidence and turn responsible AI into a competitive advantage. Watch this instructive video outlining how Microsoft Azure AI tools are built with six responsible AI principles designed to help you safely build the next generation of applications for responsible AI.
How to Safeguard your generative AI applications in Azure AI
With Azure AI, you have a convenient one-stop-shop for building generative AI applications and putting responsible AI into practice. Watch this useful video to learn the basics of building, evaluating and monitoring a safety system that meets your organization's unique requirements and leads you to AI success.
Tuesday, July 29, 2025
Introducing modern data governance for the era of AI
We are excited to announce a reimagined data governance experience within Microsoft Purview, available in preview April 8, 2024. Learn more.
Service Sophistication Model: Assess - Transform - Lead
This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy.
Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations.
View: Service Sophistication Model: Assess - Transform - Lead
Analytics Lessons Learned: How five companies increased data value with unified analytics solutions
Even when well along on the journey to digital transformation, many organizations are still unable to extract timely and accurate insights from their data. How do they get back on the right track? Read this eBook about how unified cloud analytics help IT teams uncover new insights and explore data in a scalable, secure and timely manner.
Monday, July 28, 2025
How to Safeguard your generative AI applications in Azure AI
With Azure AI, you have a convenient one-stop-shop for building generative AI applications and putting responsible AI into practice. Watch this useful video to learn the basics of building, evaluating and monitoring a safety system that meets your organization's unique requirements and leads you to AI success.
KPMG transforms customer service, unlocks real-time insights using Microsoft Dynamics 365 Customer Service
If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us.
Del Monte Foods improves system uptime by 99.99%, saves 57% on infrastructure, and reduces security risk by 50%
When leadership at Del Monte Foods Inc. saw that their existing cloud infrastructure was leading to higher maintenance costs, limited scalability and performance bottlenecks, the company turned to Microsoft Azure as a solution. Read this revealing customer story highlighting how Del Monte reduced infrastructure costs and increased system uptime with the help of Azure and the Microsoft Defender security stack.
Tuesday, July 22, 2025
Belfius uses Microsoft Azure Machine Learning to help detect fraud and money laundering
When Belfius, a prominent Belgian bank, started using AI and Machine Learning in operations, they struggled to synergize results for monitoring potential illegal activity. What did they do? Read this insightful customer story showing how by using Azure Machine Learning, Azure Synapse Analytics and Azure Databricks Belfius improved development time, increased efficiency and gained reliability.
Copilot in Customer Service
The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs.
can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools.
Analytics Lessons Learned: How five companies increased data value with unified analytics solutions
Even when well along on the journey to digital transformation, many organizations are still unable to extract timely and accurate insights from their data. How do they get back on the right track? Read this eBook about how unified cloud analytics help IT teams uncover new insights and explore data in a scalable, secure and timely manner.
Monday, July 21, 2025
Del Monte Foods improves system uptime by 99.99%, saves 57% on infrastructure, and reduces security risk by 50%
When leadership at Del Monte Foods Inc. saw that their existing cloud infrastructure was leading to higher maintenance costs, limited scalability and performance bottlenecks, the company turned to Microsoft Azure as a solution. Read this revealing customer story highlighting how Del Monte reduced infrastructure costs and increased system uptime with the help of Azure and the Microsoft Defender security stack.
How AI Can Empower Customer Service Agents
Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure.
Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
Tuesday, July 15, 2025
Belfius uses Microsoft Azure Machine Learning to help detect fraud and money laundering
When Belfius, a prominent Belgian bank, started using AI and Machine Learning in operations, they struggled to synergize results for monitoring potential illegal activity. What did they do? Read this insightful customer story showing how by using Azure Machine Learning, Azure Synapse Analytics and Azure Databricks Belfius improved development time, increased efficiency and gained reliability.
Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)
In this whitepaper, you will get an in-depth look at the transformative effects of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in Average Handle Time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft" to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
Microsoft named a Leader in 2023 Gartner Magic Quadrant for Strategic Cloud Platform Services
In today's rapidly changing tech environment, being recognized by an organization as prestigious as Gartner® calls for a celebration. Read this inspiring blog about how Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services. The report showed that Microsoft had gone furthest in Completeness of Vision.
Monday, July 14, 2025
What is machine learning?
Processing mathematical models of data to help a computer learn without direct instruction is how machine learning (ML) is defined. However, as you probably know already, there's so much more to ML. See this instructive website by Microsoft Azure explaining how ML works to solve problems, how it's used in modern industry and how ML learning algorithms are developed.
How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service
In this week's customer story you will discover how Dynamics 365 Customer Service with Copilot integration transforms customer service reps into 'super agents'. You will learn the details of how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
Canopius enables data & AI innovation by building a strong foundation with Azure
What happens when a worldwide leader in insurance finds that its technology infrastructure is slowing down and preventing future innovation? Find out in this perceptive customer story about how Canopius migrated from dual data centers to the more agile, cost-effective environment of Microsoft Azure.
Tuesday, July 8, 2025
What is Microsoft Copilot for Azure
Gain new insights, discover more benefits of the cloud, and orchestrate across both cloud and edge with the new Microsoft Copilot for Azure. Read this informational blog outlining what this innovative solution can do for your organization and it includes a link to give you a free preview.
Microsoft named a Leader in 2023 Gartner Magic Quadrant for Strategic Cloud Platform Services
In today's rapidly changing tech environment, being recognized by an organization as prestigious as Gartner® calls for a celebration. Read this inspiring blog about how Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services. The report showed that Microsoft had gone furthest in Completeness of Vision.
Copilot in Dynamics 365 Customer Service
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how ERP Consulting, LLC can help put the power of generative AI to work for your customer service team.
Monday, July 7, 2025
Canopius enables data & AI innovation by building a strong foundation with Azure
What happens when a worldwide leader in insurance finds that its technology infrastructure is slowing down and preventing future innovation? Find out in this perceptive customer story about how Canopius migrated from dual data centers to the more agile, cost-effective environment of Microsoft Azure.
Forrester TEI study shows 315% ROI when modernizing customer service with Microsoft Dynamics 365 Customer Service
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction.
This blog post contains valuable insights that will help you understand the specific financial impacts of implementing Dynamics 365 Customer Service. It's truly an invaluable resource for organizations like yours that are looking to achieve substantial returns on investment through a transformed customer service strategy. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Check it out.
Read on and let us help you transform your service delivery.
Tuesday, July 1, 2025
What is Microsoft Copilot for Azure
Gain new insights, discover more benefits of the cloud, and orchestrate across both cloud and edge with the new Microsoft Copilot for Azure. Read this informational blog outlining what this innovative solution can do for your organization and it includes a link to give you a free preview.
Monday, May 19, 2025
Siemens Teamcenter and Microsoft Azure solve the tough challenges with a modern PLM
Deployed on Azure, Siemens offers customers full visibility up and down the product lifecycle from planning to manufacturing to purchasing. Read their story for an in-depth discussion of how Siemens Teamcenter and Microsoft Azure AI are giving customers an edge over the competition, and enabling new, better products to roll out around the world. Contact ERP Consulting, LLC to future proof your PLM with Microsoft AI technology.
Transform the way sellers work with Microsoft Sales Copilot
See how Microsoft Sales Copilot can help your sales team increase productivity and personalize customer interactions in whatever Microsoft application they use. Microsoft Sales Copilot works with Dynamics 365 Sales or in collaboration apps like Microsoft Outlook or Teams. Find out what Copilot can do for your sales in this video. 👇
Monday, May 12, 2025
What is machine learning?
Processing mathematical models of data to help a computer learn without direct instruction is how machine learning (ML) is defined. However, as you probably know already, there's so much more to ML. See this instructive website by Microsoft Azure explaining how ML works to solve problems, how it's used in modern industry and how ML learning algorithms are developed.
Tuesday, May 6, 2025
Microsoft named a Leader in 2023 Gartner Magic Quadrant for Strategic Cloud Platform Services
In today's rapidly changing tech environment, being recognized by an organization as prestigious as Gartner® calls for a celebration. Read this inspiring blog about how Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services. The report showed that Microsoft had gone furthest in Completeness of Vision.
Monday, May 5, 2025
Top 5 reasons to migrate to Azure VMware Solution
There are a lot of good reasons to migrate your VMware workloads from your datacenter to Azure with Azure VMware Solution (AVS).
Get this infographic to see the top 5 reasons we think AVS is the optimal route to the cloud, and get in touch with ERP Consulting, LLC to see how we can help.
Monday, April 28, 2025
Build your own copilot with Azure AI Studio
Copilots are quickly becoming known as a unique AI category that gives businesses the opportunity to get products and services quickly to market. Watch this informative video about how your organization can build custom copilots using Azure AI Studio, the platform where you can confidently apply the latest state- of-the-art and open-source models.
Tuesday, March 4, 2025
Has your organization considered a low-code approach to building a chatbot to improve efficiency and streamline customer service ops? We'd love to hear about your experience! #NextGenAI
Has your organization considered a low-code approach to building a chatbot to improve efficiency and streamline customer service ops? We'd love to hear about your experience!
#NextGenAI
Monday, February 24, 2025
INSPIRE Environmental uses Azure AI to improve efficiency and streamline data analysis to meet the pace of offshore wind development
NSPIRE Environmental (INSPIRE), is a Venterra Group company dedicated to monitoring seafloor health. Labor-intensive data collection and analysis was impacting the quality of their data and jeopardizing their long-standing reputation for delivering timely and reliable results.
Read their story for details on how INSPIRE used Microsoft Azure AI solutions to analyze complex ocean data more quickly and efficiently, lower costs and reduce turnaround times for clients.
Contact ERP Consulting, LLC for more information on how Azure AI can streamline your transformation to the cloud.
Monday, February 17, 2025
AI in a Minute: Responsible AI
Every Generative AI conversation should be a responsible AI conversation. Hear what responsible AI is about and how to start walking the talk. This is how Az...
Monday, February 10, 2025
Alabama Appellate Courts System transforms and modernizes judicial operations with Azure.
"In the words of Blake T. Lunsford, Director of Information Technology at Alabama Appellate Courts System (AACS) their "technology infrastructure was functional but lagging behind modern standards...and faced limitations in terms of system integration, scalability, and security capabilities."
Microsoft empowered Lunsford's AACS IT team to modernize a new case management system while also upgrading to Windows 11 Enterprise and Microsoft 365 Government.
Great story. Check it out.
Ready to modernize your IT infrastructure? Let ERP Consulting, LLC help you get started.
Monday, February 3, 2025
Finance in the fast lane
With over MYR81 billion in assets under administration, Malaysia-based AHAM Capital serves a diverse client base that includes corporates, institutions, pension funds, and high net-worth individuals.
Read this customer story for details about how AHAM, with the help of Azure API Management boldly embraced digitization by shifting its operations to the Microsoft Azure cloud, transformed its total operation and digitized 75% of all transactions in just eight months.
Ready to make the move to MS Azure Cloud? MS Cloud techspert ERP Consulting, LLC can get you started.
Monday, January 27, 2025
Strike a Strategic Inventory Balance
Demand driven material requirements planning (DDMRP) is the next evolution in materials requirements planning. DDMRP is also the latest feature in Microsoft Dynamics 365 Supply Chain Management. Learn more about DDMRP and Microsoft Dynamics 365 in this Microsoft blog article.
Embracing AI Transformation
Read this blog post for a discussion of four areas of opportunity for organizations like yours to empower AI Transformation, and learn what strategies MS customers from Bayer to Walmart are doing to maximize business outcomes.
Contact ERP Consulting, LLC for assistance in driving your AI transformation in the Microsoft Azure Cloud.
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